Privacy Policy

Last Updated: January 2025

Welcome to our Career Growth Course platform. This Privacy Policy explains how Qojore LTD (UEN: 201974038577C), a company registered with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore, collects, uses, discloses, and protects your personal information. We are committed to protecting your privacy and complying with the Singapore Personal Data Protection Act (PDPA) 2012, the European General Data Protection Regulation (GDPR), and other applicable data protection laws.

By accessing or using our website and services related to career development courses, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Data

We collect personal information that you voluntarily provide to us when you interact with our platform. This includes:

  • Identity Information: Full name, username, professional title
  • Contact Information: Email address, telephone number, mailing address
  • Professional Information: Career history, educational background, professional certifications, resume details
  • Account Credentials: Username, password (encrypted), security questions
  • Financial Information: Payment card details, billing address, transaction history
  • Communication Data: Messages sent through contact forms, support tickets, course inquiries, feedback submissions

1.2 Contact Form Data Collection

Specific Collection Notice: When you submit inquiries through our contact forms, we collect the following information:

  • Your full name
  • Email address
  • Phone number
  • Message content and inquiry details

Purpose: This information is collected solely for the purpose of responding to your inquiries, providing customer support, and communicating about our career growth courses.

Storage: Contact form submissions are stored in CSV files on secure servers with restricted access. We maintain appropriate technical and organizational measures to protect this data in compliance with Singapore PDPA requirements.

1.3 Usage Data

We automatically collect information about how you interact with our platform:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Navigation Data: Pages viewed, time spent on pages, click patterns, course modules accessed
  • Technical Data: Screen resolution, language preferences, time zone settings
  • Referral Information: Source of traffic, search terms used, referring websites

1.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect analytical data. For detailed information, please see Section 4 below.

2. How We Use Your Information

We process your personal data only when we have a valid legal basis under GDPR and PDPA. The purposes and legal bases include:

2.1 Service Delivery (Legal Basis: Contract Performance)

  • Creating and managing your account
  • Providing access to course materials and career development resources
  • Processing enrollments and payments
  • Delivering personalized learning experiences
  • Issuing certificates of completion

2.2 Communication (Legal Basis: Legitimate Interest & Consent)

  • Responding to your inquiries and support requests
  • Sending course updates and educational content
  • Providing customer service and technical support
  • Notifying you about changes to our services

2.3 Marketing and Promotional Activities (Legal Basis: Consent)

  • Sending newsletters about new courses and career resources
  • Sharing promotional offers and special discounts
  • Conducting targeted advertising campaigns
  • Remarketing to previous visitors

2.4 Analytics and Improvement (Legal Basis: Legitimate Interest)

  • Analyzing user behavior and course engagement patterns
  • Improving platform functionality and user experience
  • Developing new courses and features
  • Conducting research and statistical analysis

2.5 Legal Compliance (Legal Basis: Legal Obligation)

  • Complying with Singapore PDPA and ACRA requirements
  • Responding to legal requests and court orders
  • Preventing fraud and ensuring platform security
  • Maintaining business records as required by law

3. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

3.1 Service Providers

We engage trusted third-party service providers who assist us in operating our platform:

  • Cloud Hosting Services: For secure data storage and platform infrastructure
  • Payment Processors: To handle secure payment transactions
  • Email Service Providers: For delivering course communications and newsletters
  • Analytics Providers: To understand user behavior and improve services
  • Customer Support Tools: For managing inquiries and providing assistance

3.2 Advertising and Marketing Partners

We share limited data with advertising platforms to deliver relevant marketing messages. See Section 6 for platform-specific details.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental regulation, or when necessary to protect our rights, safety, or property.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

4. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance functionality, analyze performance, and deliver personalized experiences.

4.1 Types of Cookies We Use

  • Essential Cookies: Required for platform functionality, authentication, and security
  • Performance Cookies: Collect anonymous data about platform usage and performance
  • Functional Cookies: Remember your preferences and personalization settings
  • Advertising Cookies: Enable targeted advertising and measure campaign effectiveness

4.2 Google Analytics

We use Google Analytics to understand how visitors interact with our career course platform. Google Analytics collects information such as:

  • Pages visited and time spent on each page
  • User demographics and interests (when available)
  • Traffic sources and referral paths
  • Device and browser information
  • Course engagement metrics and completion rates

This data is processed by Google and may be combined with data from other Google services. Google Analytics uses cookies to track your session and behavior across visits.

4.3 Google Ads Conversion Tracking and Remarketing

We use Google Ads to promote our career development courses. This involves:

  • Conversion Tracking: Measuring which ads lead to course enrollments and inquiries
  • Remarketing: Showing relevant ads to previous visitors across Google's network
  • Audience Targeting: Reaching users interested in career development and professional growth

Google places cookies on your device to facilitate these advertising activities and may collect information about your browsing behavior across multiple websites.

4.4 Facebook Pixel

We utilize Facebook Pixel for advertising and analytics purposes:

  • Conversion Tracking: Measuring the effectiveness of Facebook advertising campaigns
  • Custom Audiences: Creating audiences based on website visitors for targeted advertising
  • Lookalike Audiences: Finding new potential students similar to our existing users
  • Retargeting: Showing relevant course advertisements to previous visitors on Facebook and Instagram

The Facebook Pixel collects information about your visit, including pages viewed, buttons clicked, and device information, which is transmitted to Facebook.

4.5 How to Opt-Out of Tracking

You have several options to control cookies and tracking:

  • Browser Settings: Configure your browser to reject cookies or alert you when cookies are being sent
  • Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on
  • Google Ads Settings: Manage ad personalization through your Google Account settings
  • Facebook Ad Preferences: Control ad settings through your Facebook account
  • Industry Opt-Out Tools: Use tools like the Digital Advertising Alliance's opt-out page
  • Global Privacy Control: Enable GPC in supported browsers (see Section 7)

Note: Disabling cookies may affect platform functionality and limit your access to certain features.

5. Your Privacy Rights

Under GDPR, PDPA, and other applicable data protection laws, you have comprehensive rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We will provide you with information about what data we hold, how we use it, and who we share it with.

Right to Correction/Rectification

You have the right to request correction of inaccurate or incomplete personal information. We will update your data promptly upon verification.

Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data when it is no longer necessary for the purposes collected, or when you withdraw consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object to Processing

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain circumstances, such as when contesting accuracy.

Right to Non-Discrimination

You have the right to exercise your privacy rights without receiving discriminatory treatment, including denial of services or different pricing.

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the Company Information section. We will respond to your request within the timeframes required by applicable law (typically 30 days under GDPR, 30 days under PDPA).

6. Platform-Specific Disclosures

We use various third-party platforms for advertising and analytics. Here's how your data is shared with each:

6.1 Google Services

Google Analytics
Google Ads
Google Tag Manager

Data Shared: Device identifiers, IP addresses (anonymized), browsing behavior, page views, session duration, conversion events, demographic information (when available).

Purpose: Website analytics, advertising campaign measurement, conversion tracking, remarketing, audience creation.

Data Processing: Google processes this data according to its own privacy policy and may combine it with data from other Google services.